Turn website questions into qualified opportunities.
Give website visitors helpful answers the moment they need them. The AI chat assistant uses your business information to answer questions, qualify opportunities and guide customers toward booking or contacting your team.
Most website visitors leave without calling or filling out a form.
Some visitors have a quick question. Others are not ready to call. If the only next step is a contact form or phone number, qualified opportunities can leave before your team knows they were there. AI Website Chat gives them an immediate, conversational way to take the next step.
Helpful answers, lead capture and booking in one conversation.
Give visitors immediate assistance using information about your business, while collecting the details your team needs to continue the conversation or schedule the next step.
Use information about your services, service areas and business policies to respond to relevant visitor questions.
Collect the customer’s name, contact information, location and service needs before sending the opportunity to your team.
When online scheduling is enabled, the assistant can direct qualified visitors toward available appointment options.
Give customers a useful next step even when your office is closed or your team is busy.
Chat history and captured information are added to the contact record so your team can continue the conversation with context.
When a question requires your team’s judgment, the assistant can collect the visitor’s information and route the request for follow-up.
From website question to qualified opportunity.
We configure the assistant using approved information about your services, service areas, policies and frequently asked questions.
We determine what the assistant can answer, which information it should collect and when a request should be handed to your team.
The chat experience is installed on the appropriate pages and configured to match your website and customer journey.
Contact details, service needs and conversation history flow into the connected inbox and CRM. When appropriate, visitors can also be guided toward booking.
The conversation shouldn’t disappear when the chat closes.
Captured details, conversation history and booking activity flow into the same CRM and inbox used by the rest of the ForgeDBI system.
Explore the CRMAI Website Chat questions, answered.
No. Traditional live chat requires a team member to respond. AI Website Chat can handle common questions and collect information automatically using the business content and rules provided during setup.
The assistant is configured around approved business information and instructions. No AI system is perfect, so questions outside its approved knowledge can be routed to your team instead of being treated as confirmed information.
It can guide qualified visitors into the connected scheduling process when online booking is enabled and appropriate for the request.
It can collect details such as the visitor’s name, contact information, service needed, location and preferred next step.
Not necessarily. Chat, forms, phone calls and online booking serve different customer preferences. The strongest website gives visitors more than one clear way to respond.
No. Compatibility depends on your existing website, but the chat experience can generally be added without rebuilding the entire site.
Captured leads and conversation details flow into the connected ForgeDBI inbox and CRM for review and follow-up.
Help more website visitors take the next step.
See how AI Website Chat can answer questions, collect qualified opportunities and connect visitors with your team.