Let customers book without the back-and-forth.
Offer appointments based on your real availability and booking rules. Website visitors, your team and connected answering tools can schedule through the same system.
Booking a job shouldn’t take four calls and a string of texts.
Customers want a clear next step. Your team needs accurate availability. When appointments are managed across notebooks, messages and separate calendars, delays and scheduling conflicts become more likely. ForgeDBI creates one coordinated booking process for every connected channel.
Scheduling that follows your business rules.
Give customers a convenient way to book while keeping your team in control of the services, times and appointment types made available.
Only offer appointment times that are available according to the calendar and rules configured for your business.
Let customers request or schedule an appointment directly from your website without waiting for a callback.
Set working hours, appointment lengths, buffer times, service areas and other requirements for different appointment types.
Appointments created through supported channels are managed within the same scheduling workflow.
Send customers appointment information and reminders automatically through configured communication channels.
Each booking remains connected to the customer, conversation and opportunity in the CRM.
From available time to confirmed appointment.
Set your appointment types, availability, durations, buffers, service areas and any requests that require manual review.
ForgeDBI uses your configured calendar and availability to determine which appointment options can be offered.
Customers can book through your website or another connected channel using the appointment options you make available.
The customer receives the configured confirmation, while the appointment and request details are saved to the connected CRM.
Know who booked—and why they need you.
Scheduling should not create an appointment with no context. ForgeDBI connects the booking to the customer’s details, conversation history and service request.
Explore the CRMScheduling questions, answered.
Available calendar connections depend on your current provider and setup. We’ll confirm compatibility and the appropriate configuration before launch.
Yes. Online booking can be added to relevant pages so customers can choose from the times and appointment types you make available.
Yes. You can define working hours, available appointment types, durations, buffers and other booking rules.
You decide how emergency requests are handled. They can be routed for immediate review, sent to an on-call workflow or prevented from being automatically booked.
They can be configured to send after booking and before an appointment, helping customers know what to expect.
Yes. Core scheduling is included with the ForgeDBI platform. Specific integrations or advanced configurations may depend on your plan and setup.
Make it easier for customers to take the next step.
See how ForgeDBI connects availability, booking, customer information and follow-up.